Error ! While processing. Please try again - getting an error in Salesforce when clicking the Zoom button on the lightning page

API and Webhooks
1

Description:
Error !! While processing. Please try again - getting an error in Salesforce when clicking the Zoom button on the lightning page. This is for the Zoom for Salesforce app

"Error !! While processing. Please try again

OK

Starting the Zoom meeting"

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Knowing the endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

Steps to reproduce the behavior:

  1. Go to a contact’s page in Salesforce lightning
  2. Click the start zoom meeting button

"Error !! While processing. Please try again

OK

Starting the Zoom meeting"

A similar issue is on this post but I don’t see any solution here - Salesforce Zoom Integration Error

Please help ASAP, thanks!

2

Hi @jvaswani ,

Can you please share your error details with our Support team? They are best equipped to help with our integrations.

Thank you,
Gianni

3

Hey,
Is it mandatory to update the zoom version? Seems we updated the version for one of our reps and it started working. I will share with you if we see a similar issue again, thank you!

4

Great question! For your concern, you may visit our 9-month release window support documentation:

Best,
Donte

5

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