Zoom-Salesforce Integration Issue

[sunilnchandra (Sunil C N)]

Description
I have Installed Zoom App for Salesforce and Configured as per the Instrutions. When I click on “Start Zoom Meeting” from Contact details page, it takes to Sign-In page. Once click on Sign-In to Start button it gives " us04web.zoom.us refused to connect." error.

Error
us04web.zoom.us refused to connect.

Which App?
Zoom for Salesforce

How To Reproduce (If applicable)
Steps to reproduce the behavior:

1. Install App
2. Set Up
3. Go to any Contact and click on Start Zoom Meeting

Screenshots (If applicable)

[tommy (Tommy Gaessler)]

Hey @sunilnchandra,

Are you still seeing this issue?

Thanks,
Tommy

[sunilnchandra (Sunil C N)]

Hello @tommy

Yes. Its working in Salesforce Classic, but not in Lightning. When I click on Sign In to Start meeting I’m getting same error.

Below are the Steps.

1. Added Start Zoom Meeting Button to Contact Layout.
2. Open a Contact.
3. Click on “Start Zoom Meeting”. It will open a page and shows “Sign In to Start Meeting” Button.
4. Clicking on the button give the above attached Screen. Which says refused to Connect.

Regards,
Sunil C N

[tommy (Tommy Gaessler)]

Hey @sunilnchandra,

Thanks for the additional details, our engineers are investigating the issue. (ZOOM-191521)

I will get back to you with updates.

-Tommy

[tommy (Tommy Gaessler)]

Hey @sunilnchandra,

After talking with our engineers, they have suggested to use firefox or Edge, doesn’t work well in chrome at the moment.

As a workaround, you can use the ‘global action’ button:

Let me know if that helps!

Thanks,
Tommy

[sunilnchandra (Sunil C N)]

Hello @tommy,

Yeah it worked. Thank you.

Regards,
Sunil C N

[tommy (Tommy Gaessler)]

You are welcome!

-Tommy

[tommy (Tommy Gaessler)]

Adding some additional info here, it appears this error can also happen if you set a post attendee url for your meeting. In this case, we are working to fix the issue.

This will be fixed in our November release.

-Tommy