Error: “Your account currently does not support CMR BYOS storage” when trying to add BYOS location

Video SDK
,
1

Hi everyone,

First of all, hello! I am new here and super happy to join this forum.

I’ve been trying to add a Bring Your Own Storage (BYOS) location to my Zoom account but I keep encountering this error:

Request:

curl --request POST \
  --url https://api.zoom.us/v2/videosdk/settings/storage/location \
  --header 'Authorization: YOUR_TOKEN' \
  --header 'Content-Type: application/json' \
  --data '{
  "name": "0827aksk",
  "provider": "aws_s3",
  "s3": {
    "region": "us-east-2",
    "bucket": "testpbx",
    "authentication_mechanism": "aws_access_key",
    "access_key": {
      "id": "access key",
      "key": "secret key"
    }
  }
}'

Response:

{
    "code": 3335,
    "message": "Your account currently does not support CMR BYOS storage."
}

I’ve gone through all the settings in the admin panel but I can’t seem to find an option to enable or disable BYOS. Has anyone experienced this before or know how to enable BYOS on their Zoom account?

Is this feature only available to certain account types, or are there specific prerequisites needed to activate it? Any help or guidance would be greatly appreciated!

Thanks in advance.

2

@ajin did you read the documentation and raised a request to turn on BYOS for your account?

This is currently a beta feature, and is only turned on if customer request to do so.

1 Like
3

Hi @chunsiong.zoom ,

Thank you so much for the quick response!

I didn’t find that information anywhere in the documentation, or I might have missed it. Could you please share the correct link or direct me to where I can request BYOS to be enabled for my account?

My Zoom Video SDK account is under contact@meaningful.app

Thanks again for your help!