Event is not published yet

I created an Event and published it with the following request:

REQUEST:
POST https://api.zoom.us/v2/zoom_events/events/OFhV7pxWRk-231g1MElqeA/event_actions 
{"operation":"publish"}

RESPONSE:
HTTP/1.1 201 Created
Date: Mon, 14 Jul 2025 14:53:41 GMT
x-zm-trackingid: WEB_8fd35beb3fe5fb00e77663ac662bd743
{"status":"published","event_id":"OFhV7pxWRk-231g1MElqeA"}

As you can see in the response, my event has been successfully published. So far, so good.

I subsequently attempted to create tickets for this event but my request failed with the following error message: Event is not published yet. Very strange!

REQUEST:
POST https://api.zoom.us/v2/zoom_events/events/OFhV7pxWRk-231g1MElqeA/tickets?validation_level=standard 
{"registration_source":"integration_test","tickets":[{"email":"bob@example.com","ticket_type_id":"kVY0N_YHS0Kmht16w4yT6w","external_ticket_id":null,"send_notification":false,"fast_join":true,"registration_needed":false,"session_ids":null,"first_name":"Bob","last_name":"Smith","address":null,"city":null,"state":null,"country":null,"zip":null,"phone":null,"industry":null,"job_title":null,"organization":null,"comments":null,"custom_questions":null},{"email":"john@example.com","ticket_type_id":"kVY0N_YHS0Kmht16w4yT6w","external_ticket_id":null,"send_notification":false,"fast_join":true,"registration_needed":false,"session_ids":null,"first_name":"John","last_name":"Doe","address":null,"city":null,"state":null,"country":null,"zip":null,"phone":null,"industry":null,"job_title":null,"organization":null,"comments":null,"custom_questions":null}]}

RESPONSE:
HTTP/1.1 400 Bad Request
Date: Mon, 14 Jul 2025 14:53:41 GMT
x-zm-trackingid: WEB_73e55053f4c6941c9a4e7c834d760fa5
{"code":26501, "message":"Event is not published yet."}

I have created many events in the past and created many tickets for these events and I have never seen this error before. Also, I am not able to reproduce this problem. This error occurred only once.

Does anybody have any insight into this seemingly intermittent error?

hi @desautelsj ,

Not seen that before. It does suggest that something in the data was unexpected abd stopped the process from completing.

all the best

John

Hey @desautelsj
Did this happen just one time? or have you seen this issue multiple times? (ZSEE-173969)

It happened only once and I haven’t been able to reproduce.

Hi @desautelsj
Thanks for your patience here
I just heard back from our Engineering team and they are not able to reproduce this error.
They noticed that you made both calls (publish event and create ticket) right around the same time, so you might need to give it a couple seconds so the event gets published in the backend.

Thank you for reporting this

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