Experiencing issues with black canvas when using SIP

Video SDK
1

Video SDK Type and Version
2.2.10

Description
I tried joining the call via SIP but after a couple of moments it kicks me from the call. That is where the black canvas issue again comes back when changing the different layouts. This has happened in the following session: hnfPEMBVSmqbzlN5UmcREg==

How To Reproduce
Join the call via SIP call-out. On the receiving end, you will answer call but nothing happens , nothing is updated and you are closed from the call saying Zoom ended it prematurely. Then issues are there on the frontend where the black canvases appear on certain users when moving around.

2

Hey @Ekko

Thanks for your feedback.

hnfPEMBVSmqbzlN5UmcREg==

Sorry for the late reply.

I just want to confirm—you mean on the Web side the SIP user’s video is not visible, correct?

From our log analysis, it looks like the SIP device might have set recvonly in its SDP, which indicates an on-hold state, and it never changes afterwards.

Could you please look into their Linphone settings and verify that it’s configured as sendrecv (unless one-way communication is actually what you want)

Thanks
Vic