Our company is releasing an application that works with ZoomMeeting, We have recently updated the ZoomSDK (v5.16.10.17706), and the following error occurs. Failed to initialize Zoom SDK, Error: 5, internalErrorCode=124 The timing of this error is not constant and occurs at various times. When th…

@dev33 do you have a sample of your JWT token? Could you double check if the SDK is currently above the minimum support version as well?

Thank you for your reply! do you have a sample of your JWT token? AppKey: SecretKey: Could you double check if the SDK is currently above the minimum support version as well? We are using the SDK 5.16.10.17706 in the release version, so it should be within the support period.

@dev33 . Please rotate your secret key. I would need the generated signature, and not the appkey and secret key. It is also known as the JWT Token

@chunsiong.zoom Thank you for your confirmation. I got the JWT when the error occurred. Could you confirm us anything from this? eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpYXQiOjE3MTkzNzI5NTksImV4cCI6MTcxOTM3NjU1OSwiYXBwS2V5Ijoia0NjSlkwbWRCUHlBUVVHWnhUUExTclJUOXdNRGNEOFg1NWc0IiwidG9rZW5FeHAiOjE3MT…

@chunsiong.zoom Is there anything from the information I have sent you that we should check with our side?

@dev33 sometimes i will use (now - 5) mins or more in case there is some time drift, or slight different time on the mobile phone. if the token is generated on server side, you would probably have more control on the time, but on the mobile side, it is dependent on the user’s mobile phone …

[image] Zoom SDK Android Getting Error 5 and internal code 24 Meeting SDK @yoon.conner @chunsiong.zoom Yesterday, I suddenly started getting an error in my Android APK using the Zoom SDK: Error 5 with internal error code 124. My app had been working fine for the past mon…

Failed to initialize Zoom SDK, Error: 5, internalErrorCode=124

Meeting SDK

Sajid (Sajid) June 13, 2025, 2:53pm 8

Can you help me , I have facing same problem

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Failed to initialize Zoom SDK, Error: 5, internalErrorCode=124

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