Faulting module name: zVideoUI.dll, version: 5.5

Has anyone experienced this module crash? Our Zoom app crashes often and this is the only error I can see in Windows Event Viewer logs / Reliability Monitor:

Faulting application name: myapp_zoom.exe, version:, time stamp: 0x60d2e560
Faulting module name: zVideoUI.dll, version: 5.5.12511.422, time stamp: 0x608140f8
Exception code: 0xc0000005
Fault offset: 0x0010f368
Faulting process id: 0x34fc
Faulting application start time: 0x01d76eab2e0b1211
Faulting application path: C:\Users\Administrator\scripts\zoom\myapp_zoom.exe
Faulting module path: C:\Users\Administrator\scripts\zoom\zVideoUI.dll
Report Id: 97c97ff7-74f5-46d0-ae0f-387310c5fd61
Faulting package full name:
Faulting package-relative application ID:

Which Windows Client SDK version?

Device (please complete the following information):

  • OS: Windows server 2016

Hey @oren.nahum,

Thanks for using the dev forum!

Are you using the Zoom Windows SDK or the Zoom Windows Application?


Zoom Windows SDK. With the SDK demo provided. C++ solution

Hey @oren.nahum

Hmm, this may be related to this: Crash on close event and there is no log in AppData\Roaming\ZoomSDK

Do you have any reproduction steps?

Could you reproduce the crash once more and send me your SDK logs and DUMP to developersupport@zoom.us? Please mention my name and a link to this post.


Thanks @Michael_Condon. Adding those lines of code to send logs and dumps. We will observe and update.

Hey @oren.nahum,

Thanks for sending those over!
We did not receive the crash dump files, though. Can you try sending those again?


@Michael_Condon They are in the Google drive zip file

Under logs folder

Can you check again?

Hey @oren.nahum,

My mistake, I see them now.