File Does Not Exist Error When Retrieving Zoom Phone Call Recordings

API and Webhooks
1

I’m using the api GET /phone/recordings top get all the recording for our account. I then call the download_url with the correct access token as the Bearer token. But I’m getting a File does not exist error.

curl below

curl -L “https://zoom.us/v2/phone/recording/download/{REDACTED}” -H “Content-Type: application/json” -H “Authorization: Bearer {access_token}”

Response:
{
“code”: 404,
“message”: “File does not exist.”
}

2

Hi @NetArchitect
Thanks for reaching out to us and welcome to our Zoom Developer Forum!
Have you been able to troubleshoot this on your end?
Can you please confirm that the recording exists? you can look for it in the WebPortal
Cheers,
Elisa

3

Unfortunately no.

I went through all the recordings in my account and all the download_urls are returning File does not exist. And I did verify in admin that we do have recordings in our account

4

@NetArchitect I will send you a DM to follow up on this

5

To update this thread here:

The account needs the recordingDownload:Edit role.
Make sure that the admin enables the role under Admin Tab > User Management > Roles > Phone to enable it.

6

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