Hello, Zoom Team.
We have a problem related to Zoom Phone recordings download. We are subscribed to Phone webhook events that we later process. As a part of processing, we are trying to retrieving audio recording for a Zoom Phone call. We receive download_url as part of web hook message payload. However, when we generate access token (immediately prior to download request) and try to get the resource itself, we are receiving error 403.
As you can see, it doesn’t matter if we put access token as a part of url query or as a HTTP header (Bearer ex…). In either case we receive “Zoom Phone is not enabled for this account”.
This seems weird since we have couple of phone numbers attached to our account, the application is properly set for phone scopes - we receive webhook events successfully). Access token seems fine - in terms of expiration.
Is there anything else required for these recordings to be available for download?
Best regards.