Find an event for webhook, when the caller calls and greeting is played

API and Webhooks
1

Want to have a webhook subscribed to an event when the caller calls and greeting is being played to the caller. The only event which I was able to find is “phone.callee_ringing”, which is triggered when the desk phone starts ringing.
In our environment the following workflow has been implemented:

  1. Inbound Call is played a greeting
  2. Then the call is tranferred to all the available extensions - which rings the deskphone (This event is getting captured through “phone.callee_ringing” event type)
    During “Closed Hours”:
  3. Inbound Call is played a greeting, along with option for transfer to emergency number.
  4. If the user does not opt for emergency number, the user gets transferred to voicemail.

In both scenarios (During and After Business Hours) I want to capture the event immediately when the Inbound calls comes in and greeting is played to him.

Anyone have identified the event or implemented for such a scenario.

2

Hi @D11
Thanks for reaching out and welcome to the Zoom Developer Forum.
We do not have a webhook that will trigger on that specific event.

3

Could you suggest any work around?

4

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5

I do not see any workaround for this
the only webhook you could use is the phone.caller_ringing