Description
We have a new Zoom account and I am trying to get new tickets created in Freshdesk to post a message in our “helpdesk” Zoom channel. I see Freshdesk Notifications Apps listed in my Zoom client, but nothing actually happens nor do any of my commands do anything other than appear as a chat. I have tried using the commands “/fd configure” in both the Freshdesk Notification app and in the helpdesk channel.
Screenshots (If applicable)
Hey @sonoerin,
Have you followed the instructions to configure the messages to a specific channel here?
Thanks,
Tommy
Thank you for the link, but typing commands such as “help”, “setup” or others doesn’t do anything the link mentioined.
Thanks for confirming @sonoerin! 
Our engineering team is looking into the issues now. (ZOOM-216247)
I will get back to you with updates.
Thanks,
Tommy
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Hey @sonoerin ,
This should be fixed now! Please confirm if you see it working on your end.
Thanks,
Tommy
Hey @tommy,
Freshdesk notification bot commands are not working properly. I tried to help, connect commands but I didn’t get any reply in the bot. Can you please help me here?
Hey @kpvignesh,
If you’re having trouble with this, please submit a ticket here so a team member can help look into it for you.
Thanks,
Will
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