Froedtert Hospital: Video Visits failing from custom app

issue is that we are able to call MobileRTCMeetError joinMeetingResult = [ms joinMeetingWithJoinParam:joinParam]; and we get a success result. After that, though we receive Meeting State changes that are CONNECTING → FAILED → ENDED. I don’t receive any errors at all, I just get the failed Meeting state and then patients are kicked out of the meeting (we do that on our end when we receive the failed/ended state). I tried removing those states to see if maybe it continues afterward, but it doesn’t. It will just hang at that point. The meeting url we receive from Epic is correct as I can copy and paste the url in the browser and it properly opens up zoom and joins the meeting where it waits in the waiting room.

Environment: PROD
Devices: Android & IOS

Hi @seth.buchanan2
Thanks for reaching out to us and welcome to our Zoom Developer Community!
Could you please confirm if you are using the latest version of our meeting SDK?
Is this issue still happening on your end and if so, could you share a meeting ID with us so we can take a closer look?

Hi @elisa.zoom , this happens for all versions of the zoom SDK ( I tried 5.16.10, 5.17.11, and 6.2.3). The meeting id I have is 92880490942

Hi @seth.buchanan2 and @shawleigh17 I just created a support ticket on your behalf, you will be hearing back from our support team shortly

1 Like

Hi @shawleigh17 and @seth.buchanan2
I just sent you a DM, could you please follow up there