Get 1080p resolution for Zoom Video SDK

Video SDK
1

I’m using Zoom Video SDK 2.2.0.
I enabled full HD with:

stream.startVideo({ fullHd: true });

And I set video quality to 1080p using:

const userId = client.getCurrentUserInfo().userId;
const userVideo = await stream.attachVideo(userId, VideoQuality.Video_1080P);

But I’m still only getting 360p resolution.
Do I need to enable any specific settings in the Zoom account or backend to get 1080p?

2

Hey @VFA-AnhPP

Thanks for your feedback.

Could you share some problematic session IDs with us for troubleshooting purposes?

Thanks
Vic

3

Hi Vic,

Thanks for your reply.

Here is some sessionID that we have problem with resolution:

・4nBc8rh0TnilMUO7kelanA==

・UmGt3S3mSBm2rdjs6GYITg==

Do I need to enable any specific settings in the Zoom account or backend to get better resolution (720p/1080p)

4

Hi @VFA-AnhPP

4nBc8rh0TnilMUO7kelanA==
UmGt3S3mSBm2rdjs6GYITg==

After analyzing the logs, we found that version 1.12.16 is being used and SharedArrayBuffer is not enabled. When using the non-WebRTC video solution, SharedArrayBuffer must be enabled for it to work properly. There are two ways to resolve this issue:

  1. Enable SharedArrayBuffer – refer to Video SDK - web - SharedArrayBuffer for guidance.

  2. Alternatively, without enabling SharedArrayBuffer, you can upgrade to the latest Video SDK version, 2.2.5, which uses the WebRTC video solution instead. However, please note that the maximum supported resolution in this case is 720p.

Thanks
Vic