Get common area settings delivers a NULL array

API and Webhooks
,
1

API Endpoint(s) and/or Zoom API Event(s)
/phone/common_areas/{commonAreaId}/settings

Description
The API returning the expacted data for 176 of our 238 common area phones. For the rest of these common area phones the API /phone/common_areas/{commonAreaId}/settings delivers a NULL array. This NULL Array of course produces some errors for the nexts steps in our scripted flow. It is possible to check if that returned array is full data and implement some workarounds if that is a NULL Array.
But the more important question is, why it returns a NULL array only for a few of the common area phones?

Error?
NULL Array will be returned.

How To Reproduce
Steps to reproduce the behavior:
1. GET /phone/common_areas/{commonAreaId}/settings
2. Server-to-Server App
3. sporadic and non permanent error

2

Hi Everbody. Is here anybody who can help or answer to my question on this error?

3

Hi @dennis.raulien
Sorry for the late reply here!
Please, confirm if you are still experiencing this issue and if so, I will be happy to further assist

4

Hi Elisa,

yes this is still an ongoing issue.

thanks for further assitance.

5

Thanks @dennis.raulien
Please check your inbox, I will be asking you for more details

6

Hi Elisa,

sorry for the late reply on your mail. Please check your inbox :wink:
I sended you the needed information.

Greetings.

7

No worries! thanks for following up! @dennis.raulien