To get engagement details, I use https:// developers .zoom .us/docs/api/contact-center/#tag/engagements/GET/contact_center/engagements/{engagementId} to do so.
In schema, it contains several email related fields, but in real email channel engagement, no such response. How can I get the sender’s/recevier’s name?
“email_reply_to”: [
{
“email_address”: “jill.chill@example.com”,
“email_name”: “Jill Chill”
}
],
“email_reply_cc”: [
{
“email_address”: “jill.chill@example.com”,
“email_name”: “Jill Chill”
}
],
“email_reply_bcc”: [
{
“email_address”: “jill.chill@example.com”,
“email_name”: “Jill Chill”
}
]