Getting error code 2037 when creating a user

API and Webhooks
1

Description
I want to invite a user to my Zoom master account (the master account plan is Pro). But when I send the create user request, I get error code 2037 - Force forbidden user can not be invited.

I tried to invite the user manually from the Zoom web panel. It says success adding the user, but when I look at the Pending tab, the user does not appear on the list.

What is the error code means? And if there’s a setting to disable the force forbidden behavior, where is that setting?

Thank you.

2

Hmm @pramastaaydin can you please share the API request and parameters you’re using to create the user? Please do not include sensitive information.

Additionally, is this user of a different domain?

4 
the endpoint used by my team is https://api.zoom.us/v2/users

payload like [
            'user_info' => [
                'email' => $data['email'],
                'type' => $data['type'], // (type in 1,2, etc)
                'first_name' => $first_name,
                'last_name' => $last_name,
            ],
            'action' => 'create',
        ];
5

Hi @ACHMAD_WAHYU ,

Are you reporting the same issue as the original poster? Can you please answer if the user is of a different domain or this user should have the same domain as other users on your account?