Getting Error: getaddrinfo ENOTFOUND <domain>.zoom.com.cn reifa.zoom.com.cn:443

Hi,
We are getting errors when download the recorded meeting using API for some of our customers-
Error: getaddrinfo ENOTFOUND .zoom.com.cn .zoom.com.cn:443
at errnoException (dns.js:28:10)
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:76:26)

let auth = "Bearer " + download_token;
request.get( {
url: url,
headers : {
“Authorization” : auth
}
}) .pipe(fs.createWriteStream(localpath))

url like: https://.zoom.com.cn/recording/download/

Please help help us find the issue. Please let us know if you need more info.
Thanks.
Regards,
Selva

Hi,
Any update? please share with us.

Thanks.
Regards,
Selva

Hi @selva.iyyamperumal,

Would removing the . in front of zoom.com.cn work?

Hi Michael,
url like: https://reifa.zoom.com.cn/recording/download/

Here ‘reifa’ is our customer’s sub domain name. We are getting this error only for 3 customers. We received the url from Zoom server when recorded meeting ended.

Please let us know if you need more info.
Thanks.
Regards,
Selva

Hey @selva.iyyamperumal,

Can you send us the payload of the meeting recording ended webhook so we can debug? Feel free to private message @Michael_Purnell or I the payload since it contains sensitive information.

Thanks,
Tommy

1 Like