GPU0 caused sharing crashed

Description
My computer has two graphics cards, integrated and independent. Zoomsdk uses Gpu0 by default when I’m not doing anything. But in some cases, using Gpu0 caused my program to crash. So, is there a way for me to start zoomSDK in code using the specified graphics card

Which Windows Meeting SDK version?
windows v5.9.3.3191

Screenshots

1 Like

Hi @xinheblue,

The SDK does not provide the ability to select a specific GPU on your machine, but you can toggle hardware acceleration by calling EnableHardwareEncode.

Thanks!

Hi @jon.lieblich
Okay,In that case, I will tell you my computer model,Lenovo Y7000P 2021.The crash occurred when I repeatedly used the screen Share feature on this computer. Can you fix or improve this problem?
Thanks!

Hi @xinheblue,

We can definitely look into the cause of the crash itself. Let’s get some additional information:

  1. Are you able to reproduce this crash using the SDK sample app?
  2. Is this crash present with the default UI or a custom UI?
  3. Can you provide the crash dump?
  4. What are the exact steps to reproduce?

Thanks!

Hi ,@jon.lieblich
Sure, if you follow my steps, you will definitely meet .
1.I used Default UI
2.Two participants are required to enter the meeting. Lenovo y7000p 2021 is required for number 1 and no limit for number 2 .
3. In the meeting, let Number 2 share the screen first and then turn it off.
4. Let number 1 turn screen sharing on and off repeatedly.

There are log files and dump files in my computer, but I don’t know how to upload them .

Thanks!

Hi @jon.lieblich
According to my steps, do you meet the problems I described? Anyway, please give me an answer.
Thanks!

Hi @xinheblue,

For the log files and crash dump, you can either upload them through a file sharing service or attach them to a ticket through our developer support site. If you choose the latter option, please let me know the ticket number so I can locate it.

Thanks!

Hi @jon.lieblich

This my log files and crash dump. If you locate a problem, please let me know。
Thanks!

Hi @xinheblue,

Thanks for providing that. We’ll investigate and let you know once we have any updates.

Thanks!

Hi @jon.lieblich
Did you reproduce the problem I described?

Hi @xinheblue,

As it turns out, we are unable to access the logs through that site. Can you please try uploading them through a ticket on our developer support site?

Thanks!

Hello, @jon.lieblich
Have you made any new progress? Can you confirm the willingness of this question?