HD support is currently limited error

Meeting SDK Web
1

Hi @vic.yang
Getting this error in my console when ever I turn on my device camera.
I tried setting quality low to 180,360 etc, but still getting the same warning in console.
I am sharing the reference sessionId: OygoL1n6Tuu/53/N1ncUNw==

Thank you

2

Hey @Vinay1

Thanks for your feedback.

HD support is currently limited and comes with several restrictions and limitations

It is just a notification indicating that HD or Full HD video may not be effective on certain platforms or devices. We will gradually support more platforms. This notification does not affect functionality.

Thanks
Vic

3

The problem is, my video feed is not coming.
I tried multiple fixes, but not going anywhere.
I didn’t find any other warnings or errors in console, so not sure how to debug this.

Thank you @vic.yang

4

Hi @Vinay1

Thanks for sharing the context with us.

Could you share some code snippets related to the video start process with us?

Thanks
Vic

5

Sure.
This is a snippet from video-footer.tsx

  const onCameraClick = useCallback(async () => {
    if (isStartedVideo) {
      await mediaStream?.stopVideo();
      setIsStartedVideo(false);
    } else {
      if (mediaStream?.isRenderSelfViewWithVideoElement()) {
        const videoElement = document.querySelector(`#${SELF_VIDEO_ID}`) as HTMLVideoElement;
        if (videoElement) {
          await mediaStream?.startVideo({ videoElement });
        }
      } else {
        const startVideoOptions = { hd: true, ptz: mediaStream?.isBrowserSupportPTZ() };
        if (mediaStream?.isSupportVirtualBackground() && isBlur) {
          Object.assign(startVideoOptions, { virtualBackground: { imageUrl: 'blur' } });
        }
        await mediaStream?.startVideo(startVideoOptions);
        if (!mediaStream?.isSupportMultipleVideos()) {
          const canvasElement = document.querySelector(`#${SELF_VIDEO_ID}`) as HTMLCanvasElement;
          mediaStream?.renderVideo(
            canvasElement,
            zmClient.getSessionInfo().userId,
            canvasElement.width,
            canvasElement.height,
            0,
            0,
            3
          );
        }
      }

      setIsStartedVideo(true);
    }
  }, [mediaStream, isStartedVideo, zmClient, isBlur]);

If it helps, I have also the copied the entire file from latest video sdk repo, but still getting the same issue.

6

Hey @Vinay1

Thanks for sharing the code snippets with us.

Can I confirm if you have set the enforceMultipleVideos or enforceVirtualBackground options in the client.init method?

If so, you need to manually call the mediaStream.renderVideo or mediaStream.attachVideo method. Please refer to videosdk-web-sample/src/feature/video/video.tsx at master · zoom/videosdk-web-sample · GitHub or videosdk-web-sample/src/feature/video/video-attach.tsx at master · zoom/videosdk-web-sample · GitHub.

Thanks
Vic