High Rate of Meeting Not Found Error

Meeting SDK Windows
1

Description
Hi,

This is a follow up to my previous post (Meeting SDK High Failure Rate). We noticed that yesterday around 11AM PST, we again experienced high error rates from the Zoom C++ SDK. Specifically, the error code is MEETING_FAIL_MEETING_NOT_EXIST. This error seems to die down after a couple of hours. We also have the logs from C:\Users\ %username*%\AppData\Roaming\ZoomSDK\logs. Let us know where we can send them.

Please let us know how we can resolve this issue. Thanks!

Which Windows Meeting SDK version?
5.14.5 (15340)

Device (please complete the following information):

  • OS: Windows
2

Hi @SamA , thanks for bringing this up. We’ve sent you a support ticket so you can share the logs with us.

3

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