How can I get the phone number of a call that comes to me through a call queue via the Zoom phone API?

API and Webhooks
1

Description
We just switched from 3CX to Zoom phones. We were able to pull the phone number from a call that came through and inject it into our CRM. Is there a way to pull the phone number from a call that comes through via the call queue or from a connected call using an API call?

Which App Type (OAuth / Chatbot / JWT / Webhook)?
I believe this would be done via JWT or a webhook.

I was able to use GET /phone/users/{userId}/call_logs API to get the caller_number. It seems that the log is only created after the call is ended. Is there any way to get the caller number while the call is in progress?

2

Hi @sphuga10 ,

How about these API endpoints and/or webhook options?:

Depending on your configuration, these could work for your needs! Check the response schemas for the phone numbers.

Thank you,
Gianni

3

Looking at the call logs(https://marketplace.zoom.us/docs/api-reference/zoom-phone-api/dashboard/getcalllogmetricsdetails) does not seam to work. I might be wrong but the call log does show the call until it ends. Is this correct?

4

The API did not give me real time information. I tried the webhook for callee answered and it looks like is for outbound calls. I then tried the webhook with the subscription to caller connected and it looks like it is what I needed. Thanks for your help!

5

Hey @sphuga10,

Thanks for following up on this. I’m glad to hear that everything seems to be working!

Thanks,
Max