Currently, If a remote participant disconnects from internet for few seconds and then reconnects, then he is not able to hear other participant audio and video. What should be the proper way to handle internet disconnection?

Hey @shoaib Two minutes is the time others see you disappear from the user list if you don’t rejoin the session. Video SDK will attempt to reconnect the session once the socket is closed, and if it still can not connect, will return ‘connection error’. So when you get the state:‘Fail’,reason:‘conn…

Hey @shoaib Thanks for your feedback. Failover processing has been integrated in the Video SDK. If it’s just a slight network thrashing and recovers quickly, it will trigger connection-change event, if the network is disconnected for a long time, the user should rejoin the session. Thanks Vic

Hey @vic.yang , So I’m just disconnecting from wifi for around 20s seconds and reconnecting back, In such cases, video resumes back fine but seems like my audio gets disconnected or something as I’m not able to hear remote participant but they are able to hear and see me fine. Do I need to call sta…

I have a weird behavior with “failover”. The host ends the session, thus I imagine all users should be disconnected? Howerer, the client receives ‘Reconnecting’ before and restarts. [image]

hey @vic.yang , can you please take a look into this as auto reconnection on internet disconnection was one of the feature because of which we switched to zoom video sdk. Also, we have tested the same scenario in sample app, the issue is there as well. (video gets resumed but audio doesn’t get reco…

Hey @shoaib , @ol_mas , Happy to investigate this further. Can I ask which browser you are using and which video SDK version? Thanks, Tommy

Video SDK Version: 1.2.0 Browser: Chrome (Version 99.0.4844.51 (Official Build) (x86_64))

Thanks @shoaib , we will take a look! -Tommy

Chrome: Version 99.0.4844.74 (Official Build) (64-bit) Video SDK Version: 1.2.0

Hey @ol_mas Thanks for your feedback. We have found the cause of the issue, and it will be fixed in the next release. (ZOOM-357689) Thanks Vic

Hey @shoaib We have some issues with reconnecting the audio after session failover, and it will be fixed in the next release. Thanks Vic

How to handle internet disconnection properly

Video SDK Web

shoaib March 28, 2022, 8:23am 17

Thanks for the clarification @vic.yang !

Duplicate participants on reconnection

Topic		Replies	Views
Audio does not work after successfully reconnecting and rejoining the meeting Web	11	6092	October 20, 2020
Reconnection stays in failover followup Video SDK	2	109	July 2, 2025
Unexpected Disconnection with ReconnectReason.Failover Despite Stable Network Video SDK video-sdk	7	135	September 18, 2025
Host reconnecting Web	10	1367	April 3, 2023
The video SDK in the web application keeps reconnecting about every 10 minutes Web video-sdk	4	557	July 21, 2023

How to handle internet disconnection properly

Related topics