I use the following events to know when the call finishes: phone.callee_call_log_completed and phone.caller_call_log_completed, but these contain only the log ids for either the caller or callee. I need to download the call details/path to analyze the whole call. With this endpoint: /phone/call_log…

Hi @gianni.zoom - any update on this change request? We are receiving reminders again about the Nov 2025 deprecation date of the endpoints we are using and it appears nothing has changed yet on the new endpoints?

Hi @ddesimone I actually just reached back out to the PM on this yesterday! Still waiting to hear back!

[image] Gianni: ZSEE-126421 Hi @ddesimone @sam8 @summerina.samar @jose can you please provide an update on your workflow experience with new call history GA release? I believe there was an update mid-December, however, I cannot track the update in the changelog , but was asked to ask you all …

Hi @gianni.zoom ! I can confirm this is still NOT WORKING. :frowning: What I tested today: Pulled all webhook content from a recent single phone call - we subscribe to multiple events (phone.callee_call_log_completed, phone.caller_call_log_completed , phone.callee_ended, phone.caller_ended) M…

Okay @ddesimone thank you for replying and providing your detailed experience feedback. We have a larger team now working on this disconnect for the call log and call history endpoints and webhooks migration to address this disparity. I will continue to update here. CC @elisa.zoom

Sharing separate but related issue with call history: [image] Zoom Phone Warm Transfer Logs Someone Got Worse Phone Hi @paul.woltman , I’ve recently heard back on a related issue with call history endpoint not having parity with upcoming deprecated call log endpoints and…

@gianni.zoom I was just reviewing the change log reference and was reminded that the endpoints are supposed to be deprecated in June 2025. I’m sure you can understand that we will need ample time to change all of our existing code, databases and processes to fit the new endpoints. It won’t just be…

Hi @ddesimone @sam8 @summerina.samar @jose , I have been finally told that the issue may be that you’re using the old webhooks with the new API endpoints which is impacting tracking the calls. Please see below for how it is being mapped: [image] Please subscribe to the new webhooks and try with …

Thanks Gianni - I will try to test this next week.

@ddesimone have you had a chance to check this?

How to obtain the root call log id?

Phone

gianni.zoom (Gianni) March 6, 2025, 4:44pm 32

Sharing separate but related issue with call history:

Topic		Replies	Views
Phone call_logs and call_history API compatibility Phone phone , api	7	355	April 28, 2026
Clarification request: call_log_id timeline and /phone/call_logs/{callLogId}/recordings deprecation status Phone phone , recording , api	1	37	April 28, 2026
Call History Logs - Duplicate call_id Phone api	4	196	September 16, 2025
Zoom Phone Warm Transfer Logs Someone Got Worse Phone phone	18	456	February 12, 2026
Call History (Call Path) API Not Working - Call Log Does Not Exist Phone phone , api	5	624	May 21, 2024

How to obtain the root call log id?

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