How to view zoom video sdk iOS's log file

Video SDK iOS
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1

I can find some log files in iOS app’s tmp directory. such as ZoomVideoSDK_0.log but when i open it with vs code or other text viewer application, it shows some special charactors with the head context:mReceiverVersion:CSV30
CipheredPassword:7AikoO2kmvGLfu7JXJKW7g9DZAZqIJ9vfVdI/K5ATkSruEI4RjTx4Ojlf7E5iZBa
CipherSignature:MIGIAkIAtlW28C2+OPSMoHyxjK3qsLWgOZoRmdtssqBYVI7xD7qyaEe4GJEA4tMTFMzY4SkyfU3tQAw/PKXnT9k/5hDEFqYCQgHge9xQeqv+/3YQmqsSQbz3/yvK0LtumYkVy0+g+cHDoMcZDkDi2mLUdGa5pteSLdu5QMX6jS3W/qtxDvXRxTEzDw==
LoggerInfo:BAEGA66NX94Emd8GIX0OyB1AHFF9FNFK88l/Bn6/vwbaWA7jMF6NeAbuNSiHITOIS8p7U1gyakKI0+rxI7d6VV18JgG72vhesFAhHEuy/V0LK70H+FiFaH31MU/Ioz37kXdZNuMtFSaJBxjYuNqU/6ELujzkI3JdWmwsLbZcXbjT5wkaTg==
FileInfo:DFvXehgPmiSak565mwAACAAAAJvjs/DptEY8UTBgfzsrDfQRGSdDWM/xnw==
ClientVersion:6.4.5.24564
ProductType:IOS_SDK

How can I open this file to view the clear text content?

2

Hello twynewstar,

The SDK logs are encrypted, and can only be decrypted by the Zoom team. If you have breaking issues, you may send it to us for further investigation. They are not intended for consumption by third party developers, as they contain a lot of messages that only make sense with internal context. Is there anything in particular you would like for us to check for you?

Thank you for your patience,
Richard

3

Dear Richard,

I want to check the log file because I can’t send/receive the transfer file with iOS Zoom Video SDK. I implemented this function as the following screenshots.

Send file:

image.png
image.png2166×1192 223 KB

image.png
image.png3156×470 96 KB

Receive file:

image.png
image.png2368×1326 324 KB

image.png
image.png2728×240 42.3 KB

I’ve been attempting to implement file sharing using the Zoom Video SDK Toolkit to mitigate potential issues caused by improper SDK integration. However, even with the official Toolkit implementation, I’m unable to send or receive files successfully.

Initially, I suspected a configuration issue with the chat session, but the same session works perfectly for file transfers on the web client. This inconsistency has left me uncertain about the root cause. Could you please help investigate the following:

  1. Are there additional requirements or settings for file transfers in the SDK Toolkit compared to the web client?

  2. Are there known limitations or debugging steps for this feature?

Thanks!