No Video Output ZoomVideoSDK

Video SDK iOS
1

Hi,
We are currently using the ZoomVideoSDK (version: 1.13.3) for IOS. Intermittently, the video doesn’t appear, even when there is that IOS green dot at the top right of the screen. This was never an issue with version: 1.12.5. We are unable to consistently reproduce the issue as video works as expected sometimes but every now and then it doesn’t. I have attached the link to the debug log when we actually had this issue.

This issue is seen multiple times especially on fresh installs
Please let us know how this issue can be resolved quickly. Thanks for your help

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@prw3100 do you observe the same on v1.13.5 also?

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Hi @ekaansh.zoom,
I just confirmed that this issue is present in v1.13.5 as well. We are consistently able to reproduce the issue with fresh installs

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This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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@ekaansh.zoom were you able to look at the log for this? Customer brought this up in office hours just now. Thank you!

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Thank you @gianni.zoom for reopening this topic.

@ekaansh.zoom : We also tried the latest SDK (v1.13.11) and the issue still persists. Thank you

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@prw3100 is the log file encrypted? The encoding seems non-standard:

Screenshot 2024-12-19 at 7.58.07 PM
Screenshot 2024-12-19 at 7.58.07 PM1066×414 29.2 KB
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@sp.nu can you share the logs? I can check with our engineering team.

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Hi @ekaansh.zoom ,
We didn’t encrypt it ourselves, this was the log file that the zoomSDk generated and encrypted.

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@ekaansh.zoom : Here’s the log generated today.

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@ekaansh.zoom : Any update on this? Thanks.

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I’ve created a ticket internally to reproduce and fix. I’ll keep you posted.

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@ekaansh.zoom : Do you have any update on this? If we are forced to upgrade to latest SDK on Feb. 1st, 2025 and if this issue is not resolved, it would affect our users.

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Facing the same issue randomly after upgrading to version 1.13.x. Please assist as soon as possible.

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@ekaansh.zoom : This issue is more than 2 months old. Is there any update please?

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We’re working on it, sorry I don’t have an update just yet. I’ve flagged how important this issue is and the team is working on it. I’ll share an update soon.

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18

Hey folks, we’re working on a few fixes as part of our next release. This should be out in about ~2 weeks and should patch video rendering issues.
In the meantime, can you confirm if you’re still facing this problem on the latest version v2.1.0?

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We are facing this video rendering issue more frequently on the latest version v2.1.0. It mostly occurs when updating the application from the App Store but can happen at any time…

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We have found a temporary solution for now, but difficult to explain every user for this

Go to Device Settings → TaskHuman App → Camera Permission → Toggle On/Off.

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@ekaansh.zoom any update on this? Thanks.