I am getting crashes while minimize zoom meeting in ios SDK

My app got crashed saying " EXC_BAD_ACCESS KERN_INVALID_ADDRESS 0x00000000000000a8

ios_getpid()" while minimizing zoom meeting, When I minimize zoom meeting it runs for a while then Meeting got ended.

Steps to reproduce the behaviour:

  1. go to the zoom meeting
  2. click on minimize meeting button
  3. Try to do anything on the app then the app will be crashed by saying "
    TermSBPTUIModule(Cmm::ICmmMessageQueueClient*) + 1169300 " and “EXC_BAD_ACCESS KERN_INVALID_ADDRESS 0x00000000000000a8”
  • Device: Any ios device which is having iOS 14
  • OS: 14

Hey @asifhussain358

Thank you for using the dev forum!

I am sorry this is happening, crashes are unacceptable. To help speed up resolution, let me ask a few questions.

Does it crash everytime?

Are there any specific actions that trigger the crash? Or does it crash after a certain amount of time?
Is this when using the Default Meeting UI or a Custom Meeting UI?
What version of the SDK are you using?
Can you provide crash logs?


Yes it is crashing every time on minimizing screen after 30 40 seconds and I am using default Meeting UI
SDK version - v5.2.42037.1112

Hey @asifhussain358

I have followed your reproduction steps on the sample application: https://github.com/zoom/zoom-sdk-ios, but could not reproduce. Are you able to reproduce on this application? Or can you reproduce it in an isolated enviroment?

If not, could you provide a video of this happening and the crash logs in an email to developersupport@zoom.us?
Please include my name or a link to this post so that why can investigate this further.

Thank you!

Hi, Michael_Condon I have sent an email as per your advice, Please check and help us asap