I can't find some zoom meetings in the cloud recordings, any one reported this problem?

API and Webhooks
1

The system was working very well until 2021-09-01,
but I started to realize that some recordings is missing but when I went to account management, cloud recordings, I saw no recordings to the meeting id, its happened in 5 meetings out of nearly 1000, so the meeting diden’t get recorded even I enabled the auto recording in the zoom api, what happend?

2

Hi @fasih,

We will be happy to look into this for you. Can you please share the meeting IDs in question with our Technical Support team here, so that they can look into it?

Thanks!