Hello,
I’m having trouble with the ZCC API, please help.
POST https://api.zoom.us/v2/contact_center/users//commands
{
“command”: “make_call”,
“channel”: “voice”,
“params”: {
“device_id”: “<device_id>”,
“cc_queue_id”: “<cc_queue_id>”,
“queue_caller_id_number”: “+8150XXXXXXXX”,
“consumer_number”: “+8190XXXXXXXX”
}
}
When I run the above API, the following error message is returned:
{
“code”: 9001,
“message”: “You are not allowed to initialize a voice engagement, please contact an admin.”
}