List engagements API: https : / / developers . zoom . us /docs/api/contact-center/#tag/engagements/GET/contact_center/engagements
Description
Our company just migrated to zoom contact center from ringcentral yesterday.
When reading through the documentation, I missed that zoom phone and contact center use separate rate limits, and that both heavy limits have a daily maximum as well. As a result, I’ve already hit the daily maximum for CC Heavy requests.
However, I’m also seeing that my requests to the engagements API are also failing, even though this API is supposed to be on the CC Medium rate limit.
Error?
HTTP 429: https : / / api. zoom .us /v2/contact_center/engagements
{“code”:4001,“message”:“You have reached the maximum daily rate limit for this API. Refer to the response header for details on when you can make another request.”}
some relevant headers: {
“x-zm-client-cci-version” : [ “2.7.0” ],
“x-zm-client-cci-version-enforce” : [ “0” ],]
“x-zm-cci-response-time” : [ “1744910569754” ],
“content-type” : [ “application/json” ],
“region” : [ “va2” ],
“retry-after” : [ “2025-04-18T00:00:00Z” ],
“x-ratelimit-remaining” : [ “0” ],
“x-ratelimit-limit” : [ “30000” ],
“date” : [ “Thu, 17 Apr 2025 17:22:49 GMT” ],
“x-ratelimit-category” : [ “Heavy” ],
“x-cci-cluster” : [ “us01”, “us01” ],
“x-ratelimit-type” : [ “Daily-limit” ],
“x-zm-client-cci-version-enable” : [ “0” ],
“x-zm-cci-request-time” : [ “1744910569696” ]
}
Can someone please clarify whether or not the CC List Engagements API is in fact on the Medium rate limit? And if so, why is throwing an error for hitting a daily maximum, when the daily max should only be on Heavy requests?