In-meeting chat message received webhook not firing for user-managed app

API and Webhooks
1

Hello!

I’m trying to get chat messages alongside the RTMS transcript utterances but I can’t seem to get Zoom to send them to me.

Here is the situation:

  • App type: User-managed app
  • Event selected: In-meeting chat message received
  • Scope: meeting:read:meeting_chat
  • Endpoint validates successfully
  • RTMS webhooks and transcript data arrive
  • No chat webhook request appears in server logs

Based on some previous topics here, it looks like DLP / meeting.chat_message_sent needs account or app enablement.

How do I get that?

Thanks!

-Chris

2

@chrizbo chat message for RTMS is in the roadmap, and coming soon. This does not require DLP to work.

For the other event notification for meeting chat messages, DLP must be turned on for it to work.

3

I’d treat these as two separate paths, not one webhook issue. RTMS transcript working only proves the RTMS connection and transcript scope are good. It does not prove chat support as Chun already mentioned is not live yet and is still on the roadmap.

For the current in-meeting chat webhook path, the blocker is likely enablement, not code. Zoom exposes the meeting.chat_message_sent event separately from RTMS, and Zoom ties in-meeting chat capture to in-meeting chat DLP. So scopes and event subscription setup are necessary, but they are not enough if DLP and the app-level event are not enabled by Zoom.

The next practical step is to ask Zoom Support to enable in-meeting chat DLP for the account. After enablement, send one public in-meeting chat message and check the app’s Event Subscriptions delivery logs.

We’re a Zoom RTMS Preferred Partner, and we can help with your Zoom RTMS integration.

4

Thanks for the replies. I confirmed a few more details:

  • The app is a user-managed General app in Production (but in the process of being approved).
  • The event subscription is enabled and validated for https://roomclarity.com/api/zoom/rtms-webhook.
  • The selected event is Meeting → In-meeting chat message received.
  • The app has the RTMS chat scope meeting:read:meeting_chat.
  • RTMS webhook events and live transcript callbacks are reaching the same endpoint successfully.
  • Zoom’s Events dashboard shows 0 webhook event calls for in-meeting chat after sending chat messages in a test meeting.
  • My server logs also show no incoming chat webhook POSTs, so the issue appears to be that Zoom is not emitting the event, not that my endpoint is rejecting it.

Can someone from Zoom confirm whether In-meeting chat message received requires DLP / in-meeting chat DLP enablement, additional account-level enablement, or reviewer approval before this event will fire for a user-managed General app?

Thanks!