When a user exits or signs out of the client app the user’s presence status is changed to
Offline, however, the
user.presence_status_updated webhook does not trigger. Further,
user.signed_out does not trigger if the user exits the client app (without signing out first), even though the user is signed out. How can the event be captured when a user’s presence changes to offline?
No error message. Expected behavior not occurring. When a user’s presence status changes to
user.presence_status_updated webhook is expected to trigger but it does not.
Which App Type (OAuth / Chatbot / JWT / Webhook)?
How To Reproduce (If applicable)
Steps to reproduce the behavior:
- Subscribe to
- Sign in to client app
- Exit the client app (without signing out first)
- Neither of the above webhooks trigger