Description
When a user exits or signs out of the client app the user’s presence status is changed to Offline
, however, the user.presence_status_updated
webhook does not trigger. Further, user.signed_out
does not trigger if the user exits the client app (without signing out first), even though the user is signed out. How can the event be captured when a user’s presence changes to offline?
Error
No error message. Expected behavior not occurring. When a user’s presence status changes to Offline
the user.presence_status_updated
webhook is expected to trigger but it does not.
Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook
Which Endpoint/s?
user.presence_status_updated
user.signed_out
How To Reproduce (If applicable)
Steps to reproduce the behavior:
- Subscribe to
user.presence_status_updated
anduser.signed_out
- Sign in to client app
- Exit the client app (without signing out first)
- Neither of the above webhooks trigger