Incorrect Cloud Storage

Description
Recently I started to use the Delete Meeting Recording API(https://marketplace.zoom.us/docs/api-reference/zoom-api/cloud-recording/recordingdeleteone) to delete the meeting files instead of going to https://www.zoom.us/recording/management and manually remove the recordings manually. This way I find the cloud storage is not calculated correctly.

Once the file is deleted by the Delete Meeting Recording API, does it still calculated as part of used cloud storage space?

Hey @hhao,

Have you tried deleting it from trash?

Once deleted, they will be in trash for 30 days and then permanently deleted.

Thanks,
Tommy

Tommy, thank you for your reply.
What I find is that, If I use /meetings/{meetingId}/recordings/{recordingId} and double encode the UUID regarding less whether it starts / or has // in the UUID. the videos are still got deleted and moved to the deleted records. But the cloud storage doesn’t go down. I have to ask the helpdesk to do hard sync for me.

If I call /meetings/{meetingId}/recordings/{recordingId} and only double encode the UUID starts / or havs // . The cloud storage shows correct storage after the vedioes get deleted.

Regards

Hey @hhao,

Gotcha, happy to hear you got the issue resolved.

Let me know if you have additional questions! :slight_smile:

Thanks,
Tommy