Init sdk error errorcode =3

Meeting SDK Android
1

I used the key I applied for to run in the demo provided by the government, and it prompted errorcode=3 internalErrorCode= 1000006000. I checked the errorcode=3, indicating that the network was not available, but I tested that my network including permissions were normal. Please support me

2

Hi sun,

Thanks for using Zoom SDK. Based on the error code, it says the SDK cannot resolve the host thus and the request hasn’t received any response from the server.

  1. Please double check whether your web-domain is set to be “zoom.us”. Or you might need to consult the person who provides this demo to you if they have any special configurations on the web-domain.
  2. Are you using any kind of proxy?

Hope this helps. Thanks!

3

got this’ onZoomSDKInitializeResult, errorCode=3, internalErrorCode=124’ when auth with jwtToken

4

Hi jack.zhao,

Thanks for the reply. The error code 124 means there is an error while verifying the token. Could you have a try with the following:

  1. Use the SDK key & secret directly for initialization to ensure the key/secret works correctly
  2. Once the SDK key&secret is working, then you may refer to the instruction in https://marketplace.zoom.us/docs/sdk/native-sdks/android/mastering-zoom-sdk/sdk-initialization to generate your JWT token for initialization.

Please note that there are certain constraints in the JWT payload, so please make sure you set the values to match the minimum value while composing the token.

Hope this helps. Thanks!

5
  1. Yes, the SDK key & secret works.
  2. But the jwtToken return ‘onZoomSDKInitializeResult, errorCode=1, internalErrorCode=0’

This is the payload, does it ok?
{
“appKey”: “my own sdk key”,
“iat”: 1584497002,
“exp”: 1584583200,
“tokenExp”: 5000
}

version 4.6.15086.0209

6

Hi jack.zhao,

Thanks for the reply. Your JWT token looks good, and it should work. Not sure why it is not working. Could you provide an SDK log for us to further investigate this? You may find the instruction to enable and to retrieve the SDK log here: https://marketplace.zoom.us/docs/sdk/native-sdks/android/mastering-zoom-sdk/sdk-initialization

Thanks!

7

Thanks for your reply. How can I share the log file?

8

Hi,

You may put the log file in a shared drive(such as Google Drive) and share the link with me. Once I received the file, I will forward it to the engineering team for further investigation.

Thanks!

9

Hi,

Please check the attachment.

Regards.

Jack

(Attachment zSdkApp_0.log is missing)

10

Add the attachment
zSdkApp_0.log

11

Hi jack.zhao,

Thanks for the reply. Once I am able to access the log file and I will work with the engineering team on the issue you are facing.

Thanks!

12


Carson_Chen

    March 20

Hi jack.zhao,

Thanks for the reply. Once I am able to access the log file and I will work with the engineering team on the issue you are facing.

Thanks!

Visit Topic or reply to this email to respond.

In Reply To


jack.zhao

    March 19

Add the attachment [image] zSdkApp_0.log

Visit Topic or reply to this email to respond.

To unsubscribe from these emails, click here.

(Attachment zSdkApp_0.log is missing)

13

Hope you can access this one
链接: https://pan.baidu.com/s/1wfAvFQsR72-R3UhXpBLk8Q 提取码: 5gcq 复制这段内容后打开百度网盘手机App，操作更方便哦

14

Hi Jack,

Thanks for sharing this. Yes, I can access it now. Will get back to you shortly.

Thanks!

15

Sorry, I encounter one more issue!!
I use the appKey and secret to initial the SDK. Sometimes, when I try to join a meeting, it pops up a window, asks to verify phone number. That is wired to customers. If it because I missed configuring something? Is there a way to avoid the pop-up?

image
image852×1676 105 KB

16

Hi jack.zhao,

Thanks for the reply and the screenshot. In order to comply with China’s local network security regulations, SMS verification is required for users in China, so I am afraid it cannot be avoided. You may refer to the privacy policy statement here: https://zoom.us/zh-cn/privacy.html

Thanks!