Inquiry about video sdk 1.1.1 video resolution

Description
We ran sample app (version: 1.1.1) on our device, and found that the resolution of the video only reached up to 480*360 with guaranteed network quality.
Is there a limitation in the sdk? How to get a higher resolution video?

Which Android Video SDK version?
Android P (9.0)

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Run 1.1.1 sample
  2. Focus on frame rate and resolution information

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

  • Device: [e.g. Pixel 5]
  • OS: [e.g. Android 11]

Additional context
Add any other context about the problem here.

Hi @Benedict, thanks for the post.

We are aware of some issues with receiving 720p and are working on confirming some additional details. In the meantime to rule out other potential causes, are you able to verify whether or not 720p is received when using the Video SDK on any other platforms?

Thanks!

Hi@jon.lieblich
Thanks for your reply, do yo mean video sdk should be able to reach a maximum resolution of 7201080 ?
We used a group of TV devices and tested the resolution up to 480
360 before,
Yesterday we tried using two cell phones (qcom) and the resolution could go up to 640*480.

Thanks!

Hi @Benedict,

Thanks for your reply, do yo mean video sdk should be able to reach a maximum resolution of 720 1080 ?

I am not aware of any scenarios in which 1080p would be possible through the Video SDK, only 720p.

What I am trying to determine by asking whether you can receive 720p on other platforms (e.g. iOS, macOS, Windows) is whether this is a limitation on your developer account or an issue specific to the Android SDK. Please let me know if you are able to test this on other platforms.

Thanks!

Hi @jon.lieblich
We tried on windows platform, can receive 720P with the same account.
but only 480320 resolution on android platform, even worse than the 1.0.2x version we used before ( 640480)
Does your sdk(1.1.1) have some logs that can help locate the reason for the low resolution? Please feel free to contact us for any information you need.
Thanks!

Hi @Benedict,

Thanks for confirming that you are able to receive 720p on the same account. We are continuing to look into this and will keep you updated as soon as any new information is available.

Thanks!

Don’t forget to reply me in time if there is any progress, thanks!

Hi @Benedict,

After investigating this, we have determined that the Android SDK does not currently support receiving 720p. Only sending 720p is supported at the moment. The enum for 720p resolution was mistakenly included in the SDK and will be removed until proper support is added.

We do absolutely have plans on adding support for this in the future, but cannot provide a timeline on when that will be yet.

Thanks!

The point is that the resolution can’t even reach 640480 now, only 480360。
Any suggestions?

Hi @Benedict,

Typically, 480p would only be received when you are using 720p and have to scale down due to adverse network conditions. Since 720p is not currently available, 360p is the highest that you will see until support is added.

Thanks!