Interference from another zoom session

Client Web SDK
#1

We can hear what we assume is another zoom session whilst running ours. We have a weekly session on same day and time. There are 20-30 attendees. There is always a low level ‘conversation’ happening that all users can hear. It’s like an old fashioned ‘crossed line’ on telephones.

We run other weekly sessions with same attendees but these sessions are always fine. It is just this single session. Tried every google search can’t find a solution. Please help!

Each user has different devices so we can’t tell you which device .

Assume everyone on 5.4.7 (59780.1220)
Thanks!

#2

Hey @karenmrowley,

Thank you for reaching out to the Zoom Developer Forum. If this is happening when using the Zoom Client instead of the Web SDK, I recommend reaching out to our Customer Support Team as they’ll be able to assist you directly.

Let me know if you have any questions.

Thanks,
Max

1 Like
#3

Thanks Max, appreciate you replying.

Karen

1 Like
#4

Let us know if you need help with anything else! :slight_smile:

-Tommy

#5

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