We analyzed the log.
In the Video SDK, we use web socket to establish a connection between the browser and the server. However, after about 1 minute, the server stops receiving any data. We have a heartbeat detection mechanism, and if no heartbeat packets are received for around 40 seconds, the connection will be dropped, causing the Video SDK to attempt reconnection.
We suspect that there might be some issues with the user’s network configuration, possibly related to a firewall, causing long connections to be blocked.
Could you ask the user to test the WebSocket demo to see if they can continuously send and receive messages for more than 2 minutes?
https://echo.websocket.org/.ws
Thanks
Vic