Sporadic Video Connections Not Being Established

We have used the Zoom Video SDK for Web (1.6.2) to embed zoom meetings into our application. Participants are joined into a meeting room automatically with audio and video enabled however sometimes the video link is never established or it is established in a single direction. For example, participant 1 can see participant 2, but not the other way around.

Audio always works and both participants can hear one another.

We get no errors reported and if we check the meetings in our Zoom Dashboard we see no errors or data under the “receiving” and “sending” columns.

Does anyone else face a similar issue?