Intermittent connection failed errors from Zoom closed captions integration API

[nagesh.chopra (Nagesh)]

Description
I have a windows desktop application for streaming live closed captions to a Zoom meeting. It works mostly fine but has some intermittent errors randomly with different users of the application. The errors logged by the application when trying to stream captions to Zoom are as given below. The errors mostly resolve automatically after some time.

Error
System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 18.205.93.220 :443

and

System.Net.Http.HttpRequestException: An error occurred while sending the request. —> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. —> System.IO.IOException: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. —> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

Which Endpoint/s?
Third-party closed captions integration API for Zoom meetings

[tommy (Tommy Gaessler)]

Hey @nagesh.chopra ,

We did have an issue with closed captions / live transcriptions last Thursday, Mar 25th. Zoom Status - Live transcription services are unavailable

Are you seeing a similar issue still?

If so, please reach out to support.zoom.us for assistance.

Thanks,
Tommy

[nagesh.chopra (Nagesh)]

Hi Tommy

Thank you so much for the prompt response.

Please suggest if there was perhaps an issue with the closed captions/live transcription again on Mar 29^th also?

Also, can you please provide some historical trail/dates of similar issues with closed captions/live transcription?

Is there an online “current status” page for the Zoom closed captions API/integration for a real-time update when there are ongoing issues?

[will.zoom (Will)]

Hi @nagesh.chopra,

If you were seeing issues with this outside of the timeframe Tommy mentioned, please report this to our Technical Support team here, as they’ll be best suited to further investigate for you.

Thanks,
Will