Invalid access token, does not contain scopes:[contact_center:read:dataset_queue_performance:admin]

API and Webhooks
1

I have been using the Historical Queue Performance api for the last month and it has been working fine. I started getting an Unauthorized for url error stating the token does not contain the scope for dataset_queue_performance. I have verified that the scope is selected for the account I am using. All of the other API’s that I am using are still working fine. I have tried removing the scope and adding it back but that did not work. I have also tried creating a new app but I get the same results.

Starting at 11:25 PM on 3/14/2026 I started getting the following error message on every call.

{

“code”: 124,

“message”: “Invalid access token, does not contain scopes:[contact_center:read:dataset_queue_performance:admin].”

}

How I reproduce:

Using Postman, I get an access token for our account requesting a Bearer Token. Then I use the token to access contact_center/analytics/dataset/historical/queue_performance?from=2026-03-02T11:00:00Z&to=2026-03-05T10:59:59Z&page_size=100

It returns the error:

{
“code”: 124,
“message”: “Invalid access token, does not contain scopes:[contact_center:read:dataset_queue_performance:admin].”
}

2

I began experiencing this same problem this weekend as well.

I validated the scope was selected.
I validated my user permissions have not changed.
I rotated the keys
I removed and re-added the app.
I created a new app with ONLY this scope.
When you log in, you get a JSON response that includes a list of scopes. Our app now returns all other scopes but dataset_queue_performance. The app that only has this permission does not return any scopes.

I have an open ticket with support.

3

Have you made any progress? I have yet to find a solution - although support is still actually investigating for me.

4

No progress as of responding to this email.

5

Hi @Kirk2
Sorry for the late reply here and thanks @Steve13 for sharing your findings too!

I am happy to look further into this
Could you please get a new access token and then access contact_center/analytics/dataset/historical/queue_performance?from=2026-03-02T11:00:00Z&to=2026-03-05T10:59:59Z&page_size=100

if you get the following error

{
“code”: 124,
“message”: “Invalid access token, does not contain scopes:[contact_center:read:dataset_queue_performance:admin].”
}

Can you please share the tracking ID that you get found in the response headers ( x-zm-trackingid )
I will also need your account ID please