Invalid client_id: (4700) error when specific zoom account is accessed

Using this template helps us debug your issues more effectively :slight_smile:

Description

The application is open to the public and most users are not experiencing any problems, but only some users are experiencing errors when approving the integration.

Error

The error content is invalid client_id: (4,700), but the client ID displayed is the correct one. If you access the URL where the error occurs for a specific user with another user, you will be redirected to the approval screen without any problem.

Which App Type (OAuth / Chatbot / JWT / Webhook)?

OAuth

Which Endpoint/s?

How To Reproduce (If applicable)

are experiencing this problem, and we do not know how to reproduce it.

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context

We need to make a new app?

Hi @shota,

Thank you for reaching out about this, and happy to help.

In order to further investigate this for you, can I kindly ask that you share the following with us at developersupport@zoom.us?:

  • Marketplace App’s Client ID
  • Email address of user receiving the error upon authorization
  • The exact install/authorization URL that was used

This will help us to take a closer look.

Thanks!
Will

1 Like