Format Your New Topic as Follows:
Video SDK Type and Version
- zoom/videosdk 1.11.6
Description
We are providing a web service using the Zoom Video SDK.
We have received feedback from some users that their screens freeze or they cannot hear audio during calls.
Upon checking the dashboard for these users who provided feedback, we noticed that the latency has increased in the “Receiving - Web Client to Device” and “Sending - Web Client to Device” sections.
The session IDs are as follows:
- oyqdndUmSO267TSIpPoR8g==
- NlqR2maOTYCHTebUfKMWKg==
We think this issue might be similar to the one discussed in this forum post. Could you please investigate the cause of this issue?