We created an app that intends to be published on the Marketplace, and submitted it for functional review for a few times but was rejected as the reviewer couldn’t perform as meant. however, it is working on my account.
Is it because the app hasn’t been approved for sharing outside of my account?
Thank you so much for clarifying and sharing the information!
As I mentioned earlier it works with the owner account, however, it doesn’t work with the reviewer account. we checked our test plan was correct and the reviewer followed the test plan step by step, but still not working. could you give us any advice?
What are the differences between with owner account and with the reviewer account?
Is there any way to reproduce the issue on our side?
Interesting, have you had a chance to talk to your reviewer about it?
You could record a video on how your integration works and how to set it up and share it with the reviewer to see if that helps them to install your app
Yes, we have reached out to the reviewer and talked. even had a video call.
Since it is working with the owner account. Is there any way to reproduce the issue that occurs outside of the owner account? So that we can debug the issue.