Hi Carson, hi everybody,
Thanks for trying to help us out.
I have the exact same problem as Tiffany : I have HD recording equipment and I enabled Group HD as well as the HD option in the client settings.
At first, we were recording our meetings on the cloud but then as the quality was always very low (640x360) we thought it would be better recording localy, thus not depending on the network. But maybe our assumption is wrong: when we record localy, is it the client doing the job or does the video flow goes through the Internet up to Zoom server and then comes back to be recorded?
Also if the flow really goes through the Internet for local recording (which would make no sense to me), our connection is 30 Mbps both ways, so way better than the requirements (1.5 Mbps).
It was strange at some point last week we managed to get very good quality twice (720P) for quite long meetings (1 hour +), then back to bad quality again.
Let me know if I can provide you more data in order to investigate the problem.
Thank you for your help,
Guillaume for the Buddha University