We have implemented zoom as a video-service in our organization (SHL). We have encountered an issue where Participant names are not visible in cloud recordings after grid view has been launched. Please let me know how we can enable this?
No Error, just participant name is not coming.
Which Client Web SDK version?
To Reproduce(If applicable)
- recording url :- [REDACTED]
Device (please complete the following information):
- Device: Lenovo Desktop
- OS: Windows 10
- Browser: Chrome
- Browser Version 89.0.4389.9
Add any other context about the problem here.