Issue with Integration to Canvas

App Marketplace
1

Description
Our institution currently is using the Zoom LTI Pro app to integrate with our instance of Blackboard Learn. Everything with that integration works as it should.

We are migrating to Canvas, and I have followed the steps to configure the integration there, using the same LTI Pro app, but now I am getting an error. The error is:

Error Code 2216 - v=2.0;clid=us02;rid=INT_fba4cee2298233ab

The user accounts in both Blackboard Learn and Canvas have the same email address. In Blackboard, we send the custom parameter user.id=@X@user.id@X@ through the LTI configuration within the LMS. In Canvas, I added the same variable, using the custom fields under Additional Settings for the Developer Key user.id=$Canvas.user.loginId. My assumption is that this value is not correct, or the LTI Pro app is not grabbing it properly for some reason.

While the email address for the accounts in both LMSes does not match the email within Zoom, we are using the Email or Employee Unique ID Attribute Name field within the LTI Pro app to make sure everything matches, which is working properly within Blackboard Learn.

Our courses started on Monday the 22nd, so we need this resolved as soon as possible.

How To Reproduce

  1. Login to our instance of Canvas
  2. Navigate into a course where the Zoom integration is in place
  3. Click on the link to launch the Zoom LTI
  4. Receive the warning that the instructor’s email is invalid(2216)

This is a screenshot of the error/warning.

zoom-canvas-warning
zoom-canvas-warning1315×692 32.6 KB

2

Hi @Michael25
Thanks for reaching out to us and sorry to hear you are having issues with the Zoom LTI integration.
We do not support that integration in this developer forum but please open up a support ticket here:

They should be able to help you troubleshoot this

3

Good morning,

Thank you for your response. I have already opened a ticket there, TS2026559, on September 17th and was explicitly told to post my issue here for a resolution. This is the response I received on that ticket from the same day:

I understand that a system admin for your Canvas LMS, is experiencing an integration issue with Zoom LTI. No worries though as I’d be glad to assist you through it.

In regards to your concern, I highly suggest you to connect with our Zoom Developer Forum as they have the developer tool to further assist you with this.

You may reach out to our Zoom Developer Forum through this link I attached below :

<link to developer forum, which I cannot include in this post>

I am having an issue with the integration between Zoom and Canvas and I need someone from Zoom Support to help me troubleshoot and resolve the problem. If you are telling me that I need to go back and update my ticket to explain to them that they sent in me in the wrong direction, I can do that, but why did they ask me to post here over a week ago if this is not where I was supposed to receive support?

4

Thanks @Michael25
I’ve escalated this so you can get the help you need. Our support team typically handles these types of requests so it may have been a miscommunication, but I’ve flagged it internally to ensure it reaches the right team.

5

Thank you. I appreciate the escalation and will wait to hear back from someone.

6

Checking back here @Michael25
Were you able to get help on this?

7

Yes. The original ticket where I asked for help was assigned with someone who helped resolve the issue.

You can close this forum, or whatever happens in this space.

Thanks!

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