Zoom Integration with Canvas

Attempting to integrate Zoom into Canvas.

After following the following KB articles (https://support.zoom.us/hc/en-us/articles/201363323-Configuring-LTI-with-Canvas and https://support.zoom.us/hc/en-us/articles/201363333-IMPORTANT-LTI-Pro-is-now-available-in-the-Zoom-Marketplace) on how to set it up.

We are receiving the following error when we open the app from inside the Canvas class.

We have already tried regenerating the keys, changing the Launch URL and tried using both the old LTI application along with the new LTI Pro app from the market place.

Your account is not found, please check your LTI configuration (key & secret). (2,023)

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth / LTI

Screenshots (If applicable)

Additional context
Add any other context about the problem here.

Hey @lsimonsen, thanks for posting and using Zoom!

Can you try following the instructions on these links:


Tommy, can you point me at a doc or advise how to integrate to Canvas when the user has only a Pro license, with no access to the Zoom admin settings? (We have a bunch of Pro licenses in WA state, shared to colleges, but I believe centrally managed as one account, by the K-20 Network.)

Iā€™m trying things with the personal key & secret values (https://zoom.us/profile/setting?tab=meeting) but am getting that same 2,023 error trying to launch the LTI.


Hey @pkreemer,

Here is our Canvas integration.

Here is their linked support page which has additional instructions.

Let me know if that helps.


Thanks, Tommy, good. I figured out that our college administrators actually do have a Zoom admin account, and so yes, they can do that LTI app install that you sent.


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Hey @pkreemer,

Glad you figured it out!

Let me know if you have additional questions! :slight_smile: