Issue with RTMS: Missing Webhook Events and Scopes for WebSocket Connection

Realtime Media Streams
22

Hi @Jermaine - If the tester account doesn’t have Pro or an RTMS trial, that doesn’t necessarily prevent them from using apps that leverage RTMS. It depends on whether the app is published.

  • Published apps on the Zoom App Marketplace can be installed and used by anyone, regardless of whether their account has RTMS enabled.
  • Unpublished apps (maybe this is the case for yours?) can only be used by users within the same account that owns the app. So if a user without an RTMS trial tries to use an unpublished app, they’ll be able to install it but won’t actually be able to use its RTMS features.

TLDR; users without Pro or RTMS trials can use RTMS-powered apps only if those apps are published on the Marketplace.

Do you know how to submit your app to be published on the Marketplace?

23

Hello @JenBrissman

I’m still having trouble resolving the issue I mentioned in my previous comment. I followed the guide you provided, but the connection keeps dropping, and it’s difficult to identify the exact cause.

Even in a test environment, I’m unable to pinpoint the root of the problem. Despite following your instructions, I’m currently stuck and waiting for your reply without any progress.

Could you please provide a way to debug this so I can at least identify the cause in the test environment?

24

@JenBrissman @chunsiong.zoom

I know you’re busy, but I would appreciate your help in resolving this matter.

Thank you.

25

Hey JenBrissman,

You are correct that published apps are widely installable. To tie this back to the Error 1000 issue, while the app installation is separate from licensing, the successful generation of a functional rtms_stream_id—which is critical for preventing the 1000 error during WebSocket initialization—is governed by whether the host user’s account has the active RTMS entitlement provisioned. If the originating user context lacks this entitlement, the API will fail to provision the necessary stream resources, resulting in immediate connection termination regardless of a valid signature.

26

Hey @Jangwon
I just looked into your account and this issue could have been related to RTMS being disabled in your account.
I went ahead and submitted a request and we updated the RTMS trial
Can you please try again