Issues with "Always show video preview before joining", not appearing at all

I have several users whose Zoom clients do not show the video preview before joining the meeting. This has created some havoc with some of our lesser computer-savvy users who forget to turn off personal backgrounds/videos. I have tried to replicate the conditions in which the preview DOES show up, but only 2/10 times does it ever show up. The two times it did, it required the users to sign out of their accounts, and log-in to a test meeting, but even then later the video preview did not show up (When attempting to try again). I have also tried every combination of “Video off before joining a meeting”, and “Always show video preview…” Pretty vanilla installs of Zoom, no add-ons, no messing around. This was on 5.1, and then when I saw there was an upgrade, after upgrading to the last 5.2.2, still no dice. I don’t know if this is because of host, or attendee, but it seems trivial for this problem to exist in the first place.

Which version?

Device (please complete the following information):

  • Device Spec: [PC]
  • OS: [Windows 10]
  • Version: [18362.1016]

Additional context
Add any other context about the problem here.

Hi @dansmith2401,

Thanks for the post. It seems like you are facing issues with our Zoom client, which is out of the scope of what this forum is for(This forum is for Marketplace Apps). Please provide feedback to or try to contact Zoom client support at and one of the Zoom experts will be happy to assist you.