I have several users whose Zoom clients do not show the video preview before joining the meeting. This has created some havoc with some of our lesser computer-savvy users who forget to turn off personal backgrounds/videos. I have tried to replicate the conditions in which the preview DOES show up, but only 2/10 times does it ever show up. The two times it did, it required the users to sign out of their accounts, and log-in to a test meeting, but even then later the video preview did not show up (When attempting to try again). I have also tried every combination of “Video off before joining a meeting”, and “Always show video preview…” Pretty vanilla installs of Zoom, no add-ons, no messing around. This was on 5.1, and then when I saw there was an upgrade, after upgrading to the last 5.2.2, still no dice. I don’t know if this is because of host, or attendee, but it seems trivial for this problem to exist in the first place.
Device (please complete the following information):
- Device Spec: [PC]
- OS: [Windows 10]
- Version: [18362.1016]
Add any other context about the problem here.