Description
We are using zoom/meetingsdk (3.1.6v) in react app to provide join meeting option in web. But when joining the Zoom meeting in Safari, the Join Audio button doesn’t work. it working in chrome and other browsers. also participate voice is not audible
While click on join audio button nothing happen
Browser Console Error
There is no error in browser console while join the meeting and click on join audio button
Which Web Meeting SDK version?
zoom/meetingsdk (3.1.6v)
Meeting SDK Code Snippets
if (ZoomMtg.checkSystemRequirements()) {
try {
ZoomMtg.init({
debug: true,
leaveUrl: meetConfig.leaveUrl,
isSupportAV: true,
async success() {
await setTimeout(async () => {
this.joinMeeting1(meetConfig);
}, 5000);
},
error(res) {
console.log('Error while init Zoom meeting', res);
},
});
} catch (e) {
console.log(‘Init Meeting Error:’, e);
}
}
joinMeeting1 = (meetConfig) => {
const { signature } = this.state;
try {
ZoomMtg.join({
meetingNumber: meetConfig.meetingNumber,
userName: meetConfig.userName,
signature,
sdkKey: ZOOM_SDK_KEY,
userEmail: meetConfig.email,
passWord: meetConfig.passWord,
success() {
console.log("success)
},
error(e) {
console.error('Error while join meeting', e);
},
});
} catch (e) {
console.log(‘JoinMeeting Error:’, e);
}
};
Troubleshooting Routes
we have already tried various parameter but still it showing the connecting the audio you can see in screenshot
Device (please complete the following information):
- Device: [e.g. MacMini M1]
- OS: [e.g. MAC os - 14.1.1 (23B81)]
- Browser: [e.g.Safari]
- Browser Version [Safari Version 17.1 (19616.2.9.11.7)]