When trying to connect to a meeting from the Safari browser after the Web SDK 1.8.1 release the “Join Audio By Computer” button is not displaying. We are seeing the message “Your browser does not support using the computer’s Audio device. To use Zoom, install the latest version of a standard browser, such as Chrome”. We verified it on Safari 12.x, 13.x, and 14.x with Zoom Web SDK 1.7.8, 1.7.9, 1.7.10, 1.8.0, and 1.8.1. We are noticing the issue in all these cases.
One console error is seen
[Error] Failed to load resource: the server responded with a status of 403 () (webim.min.js.map, line 0)
1.8.1, 1.8.0, 1.7.10, 1.7.9, and 1.7.8
Steps to reproduce the behavior:
- Join a meeting from Safari browser as a host or attendee
- Notice the “Join Audio By Computer” is not enabled
- Device: MacBook Air (13-inch, Early 2015)
- OS: macOS Catalina
- Version: 10.15.5
- Browser: Safari 13.1.1 (15609.2.9.1.2)
We are noticing this behavior only after the Web SDK 1.8.1 release. Previously we were able to join a meeting from the Safari browser.
Other Safari versions used for verification - Safari 14.0 (15610.1.28.1.9, 15610) and Safari 12.0.3 (14606.4.5)